Account Support

We appreciate you contacting Rising Tide Martial Arts and apologize for the inconvenience. We will do our best to karate chop your technical issues quickly. Thank you for your support.

Before you fill out a support form, a few common things to consider:

Creating Account/Managing Membership

Read through our Membership Instructions form

VIEW INSTRUCTIONS AS PDF

RT Membership Instructions 11 18 25 Page 1

Payment issues

Ensure credit card information is correct (including expiration date and cvc)
Banks often want the information provided in the membership profile (your address, etc.) to match the information provided to the bank/on the credit card

Make sure username and password are correct. Password & Username are case sensitive. Make sure there are no spaces before or after username or password.
After three failed attempts to log in, you will be added to the firewall (white screen with an error message will appear) – let us know and we can fix this
Only one email can be associated with an account. If you try to make multiple accounts using the same email, you will receive an error message (all people on one plan should be included under the same account/username)

Support Form

Please fill out this form so we can better diagnose the problem. Be as detailed as possible please.

First name *

Last name *

Email address *

Confirm email *

Phone number (not required, but we may call for more information)

Type of Issue

Select one *

Donation problem

Editing membership profile

Membership payment problems

Upgrading/downgrading membership
(adding or removing students or number of classes per week)

Other (specify below)

Was there an error message? *

Yes

If yes, please include the error you received below:

1. Copy and paste the error message into the textbox or;
2: Upload screenshot

Upload Screenshot

Drag and drop files here or Browse

The maximum file size is 5 MB (pdf, doc, docx, jpg, png)

Description of Issue

Please describe the specific problem and steps taken when problem occurred *

If you can, please include this information: Device and browser used if known (mobile or desktop, operating system, browser and version)

Please Verify *

Message